Refund Policy

What this policy covers

This policy covers purchases sold by BEXO for BEXO products. A plan or service sold by an independent vendor through BEXO is provided and refunded by that vendor under the terms shown at its checkout. Check your receipt for the seller.

Monthly BEXO plans

For the first monthly charge, the current BEXO policy offers a full refund if requested within 14 days. Later renewals are reviewed in line with the checkout terms, applicable law and any service issue you report.

Annual BEXO plans

The current BEXO policy offers a full refund within 30 days of an annual purchase or renewal.

One-time BEXO purchases

The current BEXO policy offers a 7-day refund request window for the Student+ one-time purchase, before the name is locked to you. Other one-time purchases are subject to the terms shown at checkout.

Vendor verification & metered tap charges

Vendor onboarding verification fees (Standard Plan ₹499 with 4–5 business days turnaround SLA; Priority Express Plan ₹1,999 with guaranteed 24 working hours review SLA) cover statutory compliance audit and entity verification costs and are strictly non-refundable under all circumstances. Metered terminal access taps (50 paise per tap) auto-debited at the ₹2,000 threshold or on the 1st of each month represent consumed computing and network verification services and are non-refundable once verified.

How to request a refund

Use our contact page from your account email. Include the account handle, transaction reference, purchase date and why you are writing. Do not send a full card number or payment credentials.

Cancellation and access

Cancelling a recurring plan stops future charges under the terms shown at checkout. It does not itself refund a completed payment. Access after cancellation or refund depends on the plan and payment state.

48-Hour Pre-Debit Notice & Renewal Cancellation Cutoff: All recurring auto-renewing subscribers receive an automated reminder email 48 hours (2 days) prior to scheduled auto-debit. If you wish to cancel your subscription to avoid being charged for the next period, you must cancel at least one day (24 hours) prior to the renewal date via your Member Hub or account billing settings. Once a renewal charge has processed, that renewed cycle is non-refundable, and you retain full access until the end of the paid cycle. Subscribers must maintain sufficient balance in their linked bank account or UPI Autopay wallet prior to the debit date to avoid failed transaction penalties and access suspension.

Payment reversals and timing

Approved refunds normally go to the original payment method. We aim to initiate them within 5 to 7 working days; your bank or payment provider may take longer to show the credit. Duplicate charges or failed activations should be reported promptly so we can investigate.

Statutory rights

This policy does not limit rights you may have under applicable consumer law. For a dispute or question, contact us.